|
 Top 10 Best: Products | Videos | Online Courses | Books | Best Software
 | THE CLARITY IMPERATIVE
I believe that most people will find the message of The Clarity Imperative inspiring and the visuals stunning. There are few products that I would recommend without reservation. This is one of them. |
| DROP BY DROP
Drop by Drop is an expensive yet welcome addition to the diversity trainer's toolbox. The beauty of this product is that it encourages self-awareness without blame or judgment. |
| WAYMISH 
I highly recommend WAYMISH for its versatility and its entertaining, up-to-date presentation of customer service messages. |
| THE GUEST, 2ND EDITION
For training departments looking for a high-quality DVD and comprehensive, customized, and relevant training materials to introduce learners to customer service excellence, The Guest is a very good investment. |
| IS GOOD ENOUGH?
I strongly recommend you take a look at Is "Good" Enough? If the topic resonates in your organization, you have in this video a succinct (and inexpensive) way of addressing it. |
| AWESOME!
I highly endorse AWESOME! It is a great catalyst for the organizational conversations that need to happen to ensure generational peace. |
| LEADERFISH
LeaderFish is for companies, large and small, that are willing to give up conventional top-down leadership--really give it up--and think not in terms of hierarchy but of relationships. |
| The Gift of Feedback
The Gift of Feedback is just that--a gift, a little gem. It is a welcome breath of fresh air, an instant classic, and a valuable addition to any training library. |
| Succeeding in a Changing World
Used properly, Succeeding in a Changing World, featuring John Kotter, will help your organization understand and implement change whenever needed. That says a lot, as we all know that change is a constant in the workplace. |
| What's Your Pickle?
For a company that wants to cultivate good customer service, Bob Farrell's What's Your Pickle? could provide not only helpful ideas but also motivation and even inspiration for your customer service people. Highly recommended. |
|
|
|
|
