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Best by Subject:
Customer Service | Diversity | Leadership | Management Development | Project Management | Sexual Harassment
Top 10 CUSTOMER SERVICE Products:
 | WAYMISH 
I highly recommend WAYMISH for its versatility and its entertaining, up-to-date presentation of customer service messages. |
| THE GUEST, 2ND EDITION
For training departments looking for a high-quality DVD and comprehensive, customized, and relevant training materials to introduce learners to customer service excellence, The Guest is a very good investment. |
| What's Your Pickle?
For a company that wants to cultivate good customer service, Bob Farrell's What's Your Pickle? could provide not only helpful ideas but also motivation and even inspiration for your customer service people. Highly recommended. |
| 5 Values of GREAT Customer Service, The
This video blends diversity and customer service training—an unusual combination. Stereotyping of customers by service workers can complicate or even destroy the relationship with the customer. This video does an excellent job of defining the problem and showing ways to overcome it. The print materials don't quite equal the quality of the video, however. |
| Service with Soul
The setting for Peters’ excursion through soulful service is a stage-in-the-round. Scattered among the live audience are some of the people he lauds. Logos of the featured organizations hang as backdrops and provide a novel means for presenting their stories without distracting from Peters’ characteristic passion and enthusiasm. Viewers familiar with Peters’ other videos won’t be disappointed with this one. His message is as relevant and valuable as always. This break-the-mold thinking is expressed by a company head who feels "lucky when a customer complains," a marketer who is comforted that "competitors think we’re expensive but our customers don’t," and a company that increases its bottom line by "firing" several clients. |
 | CALL CENTER SUPERVISION TRACK
The Supervision Web Seminars offer an excellent value for mentoring new supervisors and inspiring more experienced ones. |
| Love Your Difficult Customers
Love Your Difficult Customers and its companion program, Love Your Customers, are good investments for a customer service basics program. They cover the classic customer service principles humorously, yet straightforwardly. |
| Love Your Customers, Love Your Difficult Customers
Love Your Customers and its companion program, Love Your Difficult Customers, are good investments for a customer service basics program. They cover the classic customer service principles humorously, yet straightforwardly. |
| CASINO: A CUSTOMER SERVICE STORY
For those with the budget, I recommend Casino: A Guest Service Story as an adjunct to a full-scale training program, a "whet their appetite" offering at orientation, or even as an example of your hiring expectations for job fairs or other recruiting efforts. |
 | Knock Your Socks Off Service
The fourth edition of Delivering Knock Your Socks Off Service by Performance Research Associates continues to be a solid and practical guide for everyone involved in the service industry. All of the proven fundamentals are included, and, in this edition, are presented in smaller segments. |
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